About‍

Goose is a pet care platform designed for pet service providers and pet owners. Providers can streamline revenue management and workflow, and owners can manage an online portal for dog and cat boarding, grooming, training, and daycare services.

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The Problem‍

The Goose team approached Remedy with an existing booking platform for their pet care facility and the idea to create a new, centralized platform. They envisioned a space where pet care providers could sustainably grow their businesses and manage workflow while pet owners could get all the services they need quickly.  

Initial Steps‍

After confirming product-market fit and user needs, we started with the requirements elicitation stage and developed a strategy for upcoming project phases. We also identified Figma, Miro, Adobe Illustrator, and Adobe Photoshop as the best tools for the project.

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Designing and Prototyping‍

Next, we developed a fully-functioning MVP to test technical feasibility. From this, we identified a challenge: ensuring the wide variety of services and features were intuitive enough for any user to navigate. Eventually, we identified an ideal design pattern.

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The Result‍

We built a pet boarding platform that uses the Tilled payment system and serves 3 major user types:

1. Goose Admins – monitor dashboards, review in-depth reports to analyze business metrics, and add and manage new users and businesses.
2. Pet Care Facility Owners: customize their profile design and content, collect and process payments, approve sales, manage clients, and review client and pet record data and reports.
3. Pet Owners: can check in, check out, reserve management, specify preferences type of room/service/add-ons, and receive appointment reminders.

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